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Central Texas Medical Center: News

CTMC Enhances Patient Experience

Central Texas Medical Center is enhancing its commitment to the patient experience through the addition of a hospital-wide Patient Advocate. The Patient Advocate is a vital instrument in helping to ensure patient understanding of procedures and providing support for both patients and families.

 

We are pleased to announce the addition of a new patient advocate, Omar Baca,” said Krystal Gomez, CTMC Performance Improvement Manager. “Omar brings a new enthusiasm and a unique perspective to the position.”

 

“I spent nearly a decade in the fire service where I discovered a deep personal satisfaction from helping others,” said Omar Baca.  “I understand that every person is unique.  I believe that along with state-of-the-art medicine we must provide good old fashioned personal attention.  In my field experience I found that being bilingual (English/Spanish) helped open communication with a major portion of our community that otherwise can feel lost or neglected when in need of medical attention.”

 

For more information about the service or to talk with the patient advocate, please call 512.753.3526.




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