To make your time at Central Texas Medical Center as positive of an experience as possible, review the following information prior to your arrival.
Admissions | Financial and Consent Forms | What to Bring to the Hospital | Eyeglasses, Dentures, Hearing Aids | Take an Active Role in Your Own Care | Room & Accommodation Information | Patient & Meal Information | Pain Management | Interpreters/Special Needs | Housekeeping & Maintenance | Mail | Library Cart | Wrist Identification Bands | Smoke-free Campus | Lost and Found Items | Fire Drills
CTMC provides inpatient and outpatient care and services on an equal basis. All patients being admitted will receive medical services without discrimination based on age, religion, national origin, sex, sexual preferences, handicap, diagnosis, ability to pay or source of payment. Upon arrival at the hospital, an admitting representative will assist you with the consent forms and verification of your insurance coverage, all of which are necessary for your hospital record. Many insurance companies require pre-admission certification. Please be sure to ask the admitting representative any questions you may have about your upcoming hospital stay.
You will be given an identification wristband at time of admittance that must be worn at all times. Please look it over to confirm that all of your information is correct. The ID band provides positive identification to all those who serve you and acts as a safeguard for your protection. You will then be taken to your room or directed to the department that is expecting you. Please note that a parent or legal guardian must accompany minors.
Watch a helpful video about asking questions and taking an active role in your care:
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The financial forms that you are asked to fill out are very important; they allow Central Texas Medical Center to bill your insurance carrier directly. They also show your agreement to be financially responsible for any treatment or services you may receive that are not covered by your insurance, and to provide for the release of information to third-party payers, and State/Federal agencies, as required. Many insurance companies require you to pay all or a portion of the hospital bill including deductibles. Deductibles and co-payments are expected to be paid at the time of registration. Central Texas Medical Center has Patient Financial Counselors, who will contact you during your hospital stay and discuss your individual financial liability.
The hospital accepts cash, money orders, checks and credit cards in payment for services rendered. If you are unable to make payment in full, the hospital will work with you to arrange a payment schedule. If you have any questions, please call Billing Inquiries at (512) 753-3796.
When you are admitted, you will be asked to sign a consent form giving us permission to perform routine care. We are required to make sure you fully understand all the risks and benefits associated with any procedures you may have to undergo.
If you are too ill to sign or the patient is a minor, we will ask the appropriate legal representative to sign. Of course, in an extreme emergency, in order to protect the patient and to provide the best possible care, we may have to proceed without signed consent.
We want you to feel confident about the care you receive, so please feel free to ask questions. We will be happy to take the time to explain.
We suggest that you bring only essential clothing. While staying in the hospital, you may wear either your own pajamas or a patient gown provided by the hospital. Other essential items you should bring are:
- Your insurance policy cards, authorization or claim forms, social security number, driver’s license or other form of I.D.
- A small amount of cash, a credit card or checkbook to pay for required deposits, co-payments or deductibles upon admission. Please send your checkbook or credit cards home with a family member or friend, after admission, or if you prefer, these items may be placed in the hospital safe during your stay.
- Bring pajamas, bathrobe and slippers.
- Toothbrush and toothpaste, toiletries. (If you forget any of these items, they are available for sale in our Gift Shop located in our main lobby.)
- Eyeglasses, dentures or hearing aids. If you use these items, please be sure that they are kept in properly labeled containers.
- A list of ALL medications that you are currently taking including dosage and frequency. Your list should include prescription medications, over the counter medications that you take and any herbal or other supplements.
- If you have a living will or other advance directive, please bring a copy with you. (If you do not have either of these documents and would like to prepare them during your stay, please be sure to tell your physicians, nurse or other CTMC associate.)
- Either a pre-paid calling card or a phone card to place long-distance calls.
What Not to Bring to the Hospital
To help us provide a safe and secure environment during your stay, we ask that you comply with the following guidelines:
Items of value such as jewelry, expensive clothing or large amounts of cash should also be left at home.
The hospital cannot accept responsibility for personal items or valuables left in your room. Please ask a family member to take them home. Or, ask a nurse to put them in the hospital safe. If you have lost a personal item, call Lost & Found at Ext. 3526.
Dentures, eyeglasses, and hearing aids should be stored carefully in your room. Because these are small items, they are often misplaced during one’s stay. If you do not have a denture cup, please ask your nurse for one. (Please be sure to write your name on the cup). We ask that you do not leave any of these items on your beside table or a meal tray as they may be lost or damaged. Regrettably, we cannot assume responsibility for replacement of your lost items.
At CTMC, your safety and well-being are our first priorities. During your stay as a patient, you will meet many health care workers including doctors, nurses, case managers and dietitians. We require that all physicians and employees of the hospital wear their ID badges to better help you recognize who is taking care of you.
Since you are the center of your health care team, we ask that you take an active role in your care. There are a few things you can do to help us serve you better.
- Tell your doctors and nurses as much as you can about your medical history. Let them know about any allergies to food or medicine you may have.
- Tell them about any medication you are taking including over-the-counter medicine, eye-drops, herbs and vitamin supplements.
- Before you take a test or receive any medication, make sure your caregiver either checks your patient wristband or refers to you by name.
- If you are scheduled for an operation, make sure you know what surgery you are going to have. And confirm this with the doctor and/or those involved in prepping you.
- If you don’t understand why you are taking certain medicines, ask. If you are given a new one that you were not informed about, it’s okay to question. Ask for information, we are happy to provide it.
After being settled in your room, a member of the nursing staff will ask you questions about your current illness, your previous medical history, any special needs or physical limitations you may have and any medication you are currently taking, as well as potential care needs at home after you are discharged.
We know you may have been asked these questions already by Admitting but it is important that your nurse also ask these questions. The nurse will write down your answers, which will then go into your medical record. This information is designed to help all of the health care professionals who will be involved in your care.
Your room is assigned based upon your admitting diagnosis and bed availability on the day of your admission. Most of our rooms are semi-private*. If you would like a private room, please inform your nurse. Certain patients, due to their illness, may have priority for our limited private rooms. We will do our very best to accommodate you.
If you have any problems with your bed, TV, room temperature or other equipment in your room, please tell your nurse and he/she will contact the proper department or office to correct the situation as soon as possible. During your stay, it may become necessary to move you to a different room based on changing hospital census and varying patient needs. In the event that we need to relocate you, every effort will be made to ensure the transition is as easy as possible.
Calling Your Nurse
A button to call your nurse is located at your bedside. When the button is activated, the nursing station is alerted that you need assistance. A staff member will respond to your signal as soon as possible. Also, please note that each bathroom has an emergency nurse call button.
Bed and Bed Rails
For your convenience, beds are electronically adjusted. Control panels are located at your bedside. Your nurse will explain how the controls work. For your protection and safety, there may be times when the side rails on your bed will be raised. If the rails are up on your bed, please press the nurse call button for help before trying to get out of the bed.
Each room is equipped with a telephone for your use. The Hospital Operator will be happy to transfer any incoming calls to your room between the hours of 8 a.m. and 9 p.m. Out of respect for all of our patients, calls received after these hours will be informed by the Operator to call back the next day between normal hours of operation.
If you need assistance using the phone, dial the following numbers accordingly:
- Hospital Operator Dial 0
- Outside Line, Dial 8
- Long Distance* Dial 8, then 0 + Area code + Number
- * A calling card or credit card is required to place a long distance call
For your comfort and entertainment, CTMC is happy to provide you with a free, remote-controlled color television during your stay with us. There is no charge for this service and you will have access to a full menu of cable channels. We do, however, ask you to respect the needs of other patients by keeping your volume control at a reasonable level and turning off the set by 10 p.m. Should you experience any difficulties with your television set, please notify your nurse for assistance.
Your hospital diet is an important part of your recovery. At CTMC, we strive to provide you with an enjoyable dining experience. The meals that CTMC provides you may not be exactly what you are used to eating before entering the hospital but they are prepared based on your physician’s diet orders. Our daily menus offer a variety of wholesome, nourishing and well- balanced meals that will meet your prescribed nutritional needs as ordered by your physician.
All patients (except patients on a pureed diet or a full or clear liquid diet) will receive a menu from a member of the nursing staff for you to make menu selections for the next day.
If you need a menu for today or do not receive a menu by 1:00 p.m. in the afternoon for tomorrow’s meals, please ask your nurse and you will be provided with a menu. After filling out the menu, a member of the nursing staff will pick up your menu and leave it in the designated area at the nursing station. We encourage you to fill out your menu each day. If you are on a special diet prescribed by your physician, you will receive menus tailored to your specific dietary needs.
Patient meals are served at the following approximate times:
Meals are served at the following times in the CTMC cafeteria:
- Breakfast 7:45 a.m. - 8:45 a.m.
- Lunch 11:45 a.m. - 12:45 p.m.
- Dinner 4:45 p.m. - 5:45 p.m.
- Breakfast 7:15 a.m. - 9:30 a.m.
- Lunch 11:00 a.m. - 1:30 p.m.
- Dinner 5:00 p.m. - 6:30 p.m.
Occasionally your meal may be delayed if you are scheduled for a special test or treatment. Whenever possible, you will be served your meal after your test or examination.
CTMC has Registered Dietitians on staff and they see many patients depending on specific criteria. If you have questions concerning your diet (and/or food restrictions or need education concerning your diet prior to discharge) your nurse can arrange a visit with one of CTMC’s Registered Dietitians.
As a result of many procedures, surgeries and/or injuries sustained prior to your hospitalization, pain during hospitalization is a common occurrence. The frequency and level of pain one experiences is different for each person. It can affect how you feel physically, mentally and emotionally. Only you know when you have pain and what it feels like. At CTMC, we are committed to pain prevention, pain management and pain education. Therefore, be sure to tell your doctor or nurse when you have pain. Your nurses and doctors will also ask you about your pain not only because they want you to be comfortable, but also because they want to know if something is wrong. Only by working together can we provide you with the best possible pain relief.
Pain that doesn’t go away, even after you take pain medication, may be an indication that there is a problem. You are the key to getting the best pain relief! Don’t worry about being a bother, the doctors and nurses need to know about your pain. Ask for pain medications when pain first begins. Do not wait until you cannot stand it anymore.
You may be asked to rate your pain on a scale of “0” to “10”. “0” being No Pain, “5” Moderate Pain and “10” Worst Pain Imaginable. Reporting your pain helps the doctors and nurses know how well your treatment is working and whether or not changes need to be made.
For non-English speaking persons or those who are blind or deaf, CTMC makes every effort to provide you with an interpreter in order to ensure proper communication between you, your physician and hospital staff. If you need an interpreter, or would like to use a specialized phone service or our new computer-based service that provides immediate translation free of charge, please mention this to your caregiver. or dial Ext. 3526 from your room phone. We are pleased to offer these services free of charge.
Our staff is here to ensure the cleanliness of your room and fulfill your housekeeping requests. For assistance or to report a concern about the cleanliness of your room, please call Ext. 3148.
Mail and packages are delivered to your room once a day. You will get faster mail and package delivery if you give your family and friends your exact location in the hospital.
The complete address is:
Your name and room number
Central Texas Medical Center
1301 Wonder World Drive San Marcos, TX 78666
Books and magazines may be borrowed from the Library Cart. It is operated by the Auxiliary Volunteers who visit each floor several times during the week.
The wrist identification band you received upon admission should not be removed at any time during your stay. It provides positive identification of you to all those who serve you and is a safeguard for your protection.
As a member of the Adventist Health System, CTMC supports the philosophy and beliefs of the Creation Health movement. Beginning June 1, 2008 CTMC took one of its boldest Creation Health steps to date by going entirely smoke-free for employees, patients and visitors alike. Employees, patients and visitors are not allowed to smoke anywhere on the CTMC campus or any of our off-campus operations. Creation Health is a growing, faith-based movement that focuses on the creation, enhancement, restoration and promotion of good health. CTMC has long supported this concept through services such as daily vegetation options in our cafeteria, our Center for Wellness and Sports Performance, our Life Plus community education classes and our community Walking Trail, to name a few.
If you lose something, please notify your nurse right away, and he/she will make every effort to help you find it. If you are unable to find your item, you can also call our Lost & Found desk at 3526.
Periodically, the hospital conducts fire drills in compliance with local fire safety laws and hospital accreditation standards. Should we conduct a drill during your stay with us, your nurse will keep you informed. In the event you hear a fire alarm, we request that you please remain calm and stay where you are, unless told to do otherwise by the hospital staff.