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Visitor Services

   
FINDING YOUR WAY THROUGHOUT THE CTMC CAMPUS
 
Medical complexes can be hard to navigate. We are committed to making
your visit as comfortable and hassle-free as possible. If you are having
trouble finding a CTMC department or service, please ask any available
CTMC associate to assist you. For additional help, a 24/7 self-serve, way-finding
kiosk is located at the Information Desk in our Main Lobby.

Simple touch-screen access will help you find and map patient rooms, services
and physicians located throughout the campus. Additional information is
also available on hotels, restaurants, shopping and churches
located nearby.

PATIENT INQUIRIES

Our ICU is the only department that asks that a family designate one
member to act as spokesperson. This person would be responsible for
communicating with and updating the rest of the family and/or friends.

PARKING

For your comfort and safety, our parking lots have 24-hour security cameras.
Security officers are also available to escort you to your vehicle after dark upon
request. You may contact security by dialing Ext. 0 and the hospital
operator will summon security.

GIFT SHOP

Our Gift Shop is located in our Main Lobby and is open Monday- Friday
9:00 a.m. -5:00p.m. The shop is run by our CTMC Volunteer Auxiliary and
offers a wide variety of items, such as personal gifts, fresh flowers, plants,
greeting cards and candies. Friends and family from out-of town can access
our Gift Shop online at www.ctmc.org.

NEWSPAPERS/MAGAZINES

You may purchase newspapers and magazines in the Gift Shop. Area
newspapers are also available for sale in racks out in front of our Emergency
Department entrance.

PUBLIC PAY PHONES

For your convenience, pay phones are located in our Emergency
Department waiting area.

CELLULAR PHONES
 
We strive to provide you and your guests with clear access to use personal
cell phones throughout as many areas of the campus as possible.

Unfortunately, cell phones and some medical equipment like ventilators, IV
Pumps and monitors operate on the same frequencies. As a result, in areas
where cell phone use is prohibited, signs are posted stating so. If you want
to use your phone, but are not sure if you’re allowed to, please feel free to
ask any CTMC associate you see in the area.

FREE WI-FI INTERNET ACCESS

We are pleased to offer free Wi-Fi service to our patients and guests. The
service allows access to the internet from your wireless device.

To access the service:

• Simply access your wireless configuration software and choose:
“AHSGuest.”
• Go to your web browser and enter desired website address.
• A security pop-up will appear. Click “Yes” to proceed.
• You will be directed to a link where you will enter a pass code to gain
internet access. Pass codes change monthly and you’ll need to ask a
CTMC associate or volunteer to get the current one. If you are having
difficulty locating help, call 800-873-4024 for help.
• You will then receive a “Thank You” message. Click to begin your session.

FOOD, BEVERAGE AND SNACK NEEDS

CTMC is pleased to offer a full range of dining options for you and your
guests. Our Cafeteria is located on the 1st floor and is open to visitors from:

Breakfast Service: 7:30 a.m. - 9:30 a.m.
Lunch Service: 11:00 a.m. - 1:30 p.m.
Dinner Service: 5:00 p.m. - 6:30 p.m.

The Cafeteria offers hot meals, vegetarian options, soups, sandwiches, salads,
drinks other items available throughout the day. We ask that you do not provide
patients with snacks or drinks without the permission of the nursing staff because
they may be on a restricted diet.

Mochas & Javas Internet Café is located in our main lobby and offers a
variety of specialty beverages, fresh baked goods, soup, salads and
sandwich options from 6 a.m. – 6 p.m. Monday through Friday. Free Wi-Fi
internet service is available throughout the Café and lobby seating areas.
Ask about Wi-Fi access at the Café or at the Main Information Desk in our
lobby.

In addition, Vending machines offering snacks, cold foods and drinks are
located in the Emergency Department waiting room and are available
24-hours-a-day.

SPIRITUAL SUPPORT

We care about your spiritual well being as well as your physical health.
The Hospital Chapel, located in our main lobby, is always open and
features two prayer services per week:

Wednesdays at 10:00 a.m. and 1:30 p.m.

The Hospital Chaplain is available to help patients’ family members deal
with fears, or concerns about hospitalization, as well as to provide
emotional and spiritual support. If you would like to speak with a chaplain,
please call the Pastoral Care office at Ext. 3653, ask your nurse.

Clergy of all faiths are welcome to visit their congregates. If you would
like assistance in contacting your Priest, Rabbi, Minister, or Pastor, please
contact the Pastoral Care office at Ext. 3653.

AUTOMATIC TELLER MACHINE (ATM)

For your convenience, an automatic teller machine is located on the first
floor of the Main Lobby area.
 

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